Terms and Conditions


This website, its content and any contract brought into being as a result of using this site are governed by and construed in accordance with English law.

Prices and Payment

The price payable for goods you order along with carriage charges is as stated on our website at the time you place your order. We do however reserve the right to change the price of goods without notice. The contract price shall be the price current at the date of despatch of the goods.

There could also be times where errors occur on our web site and goods may be incorrectly priced. We are under no obligation to honour any web site price if there is such an error.

Delivery and Title

It is our policy to dispatch your order within 6 working days but whenever possible we will send orders next day subject to stock levels.

We will aim to advise you of receipt of order as soon as possible and of any delays.

Our deliveries will be made between Monday to Friday anytime between 8.00am and 6.00pm.

All deliveries require a signature. Please check all deliveries for any damage before signing as once signed for in good condition we can accept no further liability for damage.


All goods can be returned to Carpenter Goodwin Ltd within 30 days of purchase for a full refund less the carriage and handling costs, provided the goods are in the original packing and are in new condition.

No returns can be received for credit without prior authorisation. Once goods have been received and are deemed to meet our returns requirements a credit will be issued within 7 working days. These conditions do not affect your statutory rights.


The company warrants that the goods will correspond to their specification and will be free from defects in materials and workmanship for a period of 12 months from the date of purchase.

If you are unfortunate to have a warranty item we may offer repair, exchange or refund according to the nature of the said item.

Warranty failures will be collected by Carpenter Goodwin – all collections must be accompanied by our Goods return number and proof of purchase. Carpenter Goodwin will not accept any liability for down time / or consequential loss due to warranty failures.

Please note that after inspection should the fault found be a non manufacturing fault, Carpenter Goodwin will charge for the collection / delivery cost and an automatic £15.00 service inspection charge will apply.


Orders may be cancelled by contacting sales@carpentergoodwin.co.uk or in writing to 31Bridge Street, Leominster, Herefordshire. HR6 8DU.

If the goods have not yet been sent then a full refund will be given. If however the items have been dispatched then goods can be returned in accordance with our returns policy.


We endeavour to keep sufficient stock levels to meet orders placed with us, however if we do not have the stock to supply or cannot deliver the goods paid for by you, we will at our discretion deliver a substitute product or refund you the price paid for the said goods within 30 days unless agreed with you otherwise.

Delay and Force Majeure

Whilst every effort will be made to comply with any quoted dates given for delivery, Carpenter Goodwin Ltd shall not be liable for any loss or damage caused by delay or failure in obtaining good’s from the company’s own suppliers, or any loss or damage caused by strikes, lockouts, trade disputes, transport delays, shortages of material, breakdowns, fire, accidents and/or any causes whatsoever beyond the company’s control. Such delay shall not constitute a breach or repudiation of the contract.


We will maintain the confidentiality of your personal identity information. It will be used only to support your customer relationship with Carpenter Goodwin Ltd.


Whilst every effort has been made to ensure the accuracy of the information given on this web site, no liability is given or implied for any error or omission contained herein. Due to our policy of progressive improvement Carpenter Goodwin Ltd reserve the right to change products and/or specifications without notice.

Legal Identity

This site is owned and operated by Carpenter Goodwin Ltd, registered in England & Wales, company registration number 3122343. The registered office is 31 Bridge Street, Leominster, Herefordshire. HR6 6EU.